Frequently Asked Questions

Frequently Asked Questions

Can't find the answer you need? Please contact us and we will be happy to help!

General Questions

We have been in business since 2008, back than we were trading under a different name until early 2012 when we changed the Company name to Yomail. In total we have been in business for over 7 years.
Yes, all our services come with a 30 day money back guarantee by default.
Yes, however free trials are only available upon written request. Request's can be emailed to admin@yomail.co.za.
All our services are setup immediatley however in some case's where a registration fee is required the service will be activated upon receipt of invoice payment confirmation eg for new domain registrations.
At the moment we only accept the following payment methods, Direct Bank Deposit, EFT, Paypal and Debit Order..
Yes we do, In order to grow and stay competitive we from time to time offer discount codes for our services to our existing clients and future clients.
Besides hosting, we also offer website design, network design and desktop or server support services..
For support, we can be contacted via email, live chat, phone call or even whats app.

Email Setup

There is really no catch, The account is free provided you already own a domain name, we hope that maybe in the future you might upgrade to our paid packages which include more features.
To setup your email on your mobile, please refer to our knowledgebase article on email setup.
Closed Redemption is a state that a domain enters once it has expired and gone through the Deletion Phase. You can read more on this on our knowledge base article under the domain section.
Only paid monthly subscription services are suspended and will be suspended 15 days after the payment due date.
You can use your domain name or your invoice number as a reference for payments.
Yes it can be done at no charge, to initiate the move a support ticket must be opened.
Our email service is compatable with any device that supports, Imap and Pop3 protocols most devices support these protocols out of the the box.
You can block unwated emails by clicking on the email tag at the bottom of the email or by logging into our spam filter control panel.